Shipping Policies

Shipping Options and Prices *Not all options are available for all items

Shipping and processing fees are based on your order total (excluding taxes), and include the cost of processing your order, handling and packaging your products, and delivering them to you and/or the designated recipients.

U.S. and Canada

Standard Shipping

U.S.

In most cases, we ship to P.O. boxes, APO/FPOs, the U.S. territories, Alaska, and Hawaii through the U.S. Postal Service. A standard surcharge may apply to large or heavy items.

Delivery dates are estimates only. Where available, use guaranteed rush shipping to ensure arrival by a specific date. We'll inform you if an item is out of stock. If an item is back-ordered, it will be shipped as soon as it becomes available. For pre-orders or advance orders, we will let you know when you can expect the item to be available for shipment.

Canada

All packages are delivered by Canada Post.

Delivery dates are estimates only. We'll inform you if an item is out of stock. If an item is back-ordered, it will be shipped as soon as it becomes available. For pre-orders or advance orders, we will let you know when you can expect the item to be available for shipment.

Rush Shipping

U.S.

Rush shipping is available for most items and addresses for an additional cost. Where available, use guaranteed rush shipping to ensure arrival by a specific date. Your actual shipping and processing fees will be indicated in your order at checkout. Please allow an additional business day for processing. (For example, if you order an item Next-Day, it will take two days to arrive.)

Continental U.S. addresses: Next-Day Rush or Two-Day Rush Alaska and Hawaii: Two-Day Rush U.S. Territories: Express Shipping (will arrive in approximately four business days)

Rush shipping is not available to APO/FPO addresses.

Canada

Express shipping is available for most items and addresses for an additional cost. Your actual shipping and processing fees will be indicated in your order at checkout. The express option will result in your order arriving approximately two days faster than an order with Canadian standard shipping. We are unable to guarantee an exact delivery date with this service.

International

We can ship to any of the countries listed below (“eligible billing and shipping addresses”). If you have an eligible billing address but not an eligible shipping address, you, at your sole cost and sole risk, may engage a third-party shipper at an eligible shipping address to receive and forward physical items shipped by us, provided that the third-party shipper does not forward the items to a Prohibited Country (Cuba, Iran, North Korea, Syria, Sudan, and Crimea Region of Ukraine). The countries included as Prohibited Countries may be modified by Mattel in its sole discretion. You are responsible for any applicable taxes and duties on all items and services purchased by you.

Rush shipping for international orders is unavailable at this time.

Delivery dates are estimates only. We'll inform you if an item is out of stock. If an item is back-ordered, it will be shipped as soon as it becomes available. For pre-orders or advance orders, we will let you know when you can expect the item to be available for shipment.

Countries Available

In addition to the United States and Canada, we currently ship to the following countries:

Afghanistan Aland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Democratic Republic of the Congo Cook Islands Costa Rica Croatia Curaçao Cyprus Czech Republic Côte d'Ivoire (Ivory Coast) Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia
Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island & McDonald Mcdonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia, the Former Yugoslav Republic of Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands
Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Romania Russian Federation Rwanda Reunion Saint Barthelemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia & the South Sandwich Islands Spain Sri Lanka Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Taiwan, Province of China Tajikistan United Republic of Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela Viet Nam British Virgin Islands US Virgin Islands Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe

 

International Terms & Conditions

Please carefully read the following terms and conditions concerning international orders with Mattel Creations.

All prices on the Mattel Creations are shown in U.S. dollars (USD). The price is exclusive of any shipping and processing charges (added during checkout), import duties, and taxes (assessed at Customs).

Any order being shipped to a destination outside of the United States may be subject to incremental import duties and taxes. Custom and tariff fees may apply according to your country's import laws. These fees are not collected by Mattel, and Mattel does not have control of these fees. When placing an order on one of Mattel’s Family of Brands sites, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes, and the carrier's collection fee are in addition to your shipping charge and must be paid by you.

Some items sold on the Mattel Creations may require special handling as specified by federal, state, and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.

Please allow additional delivery time for orders with a shipping destination outside of the United States.

If you have any questions concerning your order, please contact us.