Shipping Policies

Shipping Options and Prices *Not all options are available for all items

Shipping and processing fees are based on your order total (excluding taxes), and include the cost of processing your order, handling and packaging your products, and delivering them to you and/or the designated recipients.

U.S. and Canada

Standard Shipping

U.S.

In most cases, we ship to P.O. boxes, APO/FPOs, the U.S. territories, Alaska, and Hawaii through the U.S. Postal Service. A standard surcharge may apply to large or heavy items.

Delivery dates are estimates only. Where available, use guaranteed rush shipping to ensure arrival by a specific date. We'll inform you if an item is out of stock. If an item is back-ordered, it will be shipped as soon as it becomes available. For pre-orders or advance orders, we will let you know when you can expect the item to be available for shipment.

Canada

All packages are delivered by Canada Post.

Delivery dates are estimates only. We'll inform you if an item is out of stock. If an item is back-ordered, it will be shipped as soon as it becomes available. For pre-orders or advance orders, we will let you know when you can expect the item to be available for shipment.

Rush Shipping

U.S.

Rush shipping is available for most items and addresses for an additional cost. Where available, use guaranteed rush shipping to ensure arrival by a specific date. Your actual shipping and processing fees will be indicated in your order at checkout. Please allow an additional business day for processing. (For example, if you order an item Next-Day, it will take two days to arrive.)

Continental U.S. addresses: Next-Day Rush or Two-Day Rush Alaska and Hawaii: Two-Day Rush U.S. Territories: Express Shipping (will arrive in approximately four business days)

Rush shipping is not available to APO/FPO addresses.

Canada

Express shipping is available for most items and addresses for an additional cost. Your actual shipping and processing fees will be indicated in your order at checkout. The express option will result in your order arriving approximately two days faster than an order with Canadian standard shipping. We are unable to guarantee an exact delivery date with this service.

International

We can ship to any of the countries listed below (“eligible billing and shipping addresses”). If you have an eligible billing address but not an eligible shipping address, you, at your sole cost and sole risk, may engage a third-party shipper at an eligible shipping address to receive and forward physical items shipped by us, provided that the third-party shipper does not forward the items to a Prohibited Country (Cuba, Iran, North Korea, Syria, Sudan, and Crimea Region of Ukraine). The countries included as Prohibited Countries may be modified by Mattel in its sole discretion. You are responsible for any applicable taxes and duties on all items and services purchased by you.

Rush shipping for international orders is unavailable at this time.

Delivery dates are estimates only. We'll inform you if an item is out of stock. If an item is back-ordered, it will be shipped as soon as it becomes available. For pre-orders or advance orders, we will let you know when you can expect the item to be available for shipment.

Countries Available

In addition to the United States and Canada, we currently ship to the following countries:

Afghanistan Albania Andorra Anguilla Antigua & Barbuda Armenia Aruba Australia Austria Barbados Belarus Belgium Belize Bhutan Bosnia & Herzegovina Bulgaria Cambodia Central African Republic China Comoros Congo (Brazzaville) Congo, Democratic Republic of the Cook Islands Cote d'Ivoire Croatia Cyprus Czech Republic Denmark Djibouti Dominica East Timor El Salvador Equatorial Guinea EritreaEstonia Falkland Islands (Malvinas)
Finland France French GuianaGabon Georgia Germany Gibraltar Greece Greenland Guadeloupe Guinea Holy See Hong Kong Hungary Iceland Indonesia Ireland Italy Jamaica Japan Latvia Liechtenstein Lithuania Luxembourg Macau Macedonia Malaysia Mali Malta Martinique Mexico Moldova Monaco Montserrat Nauru Netherlands Netherlands Antilles
New CaledoniaNew Zealand Nicaragua Niger Norway Pitcairn Poland Portugal Reunion Romania Saint Helena Saint Kitts and Nevis Saint Lucia Saint Vincent and Grenadines San Marino Sao Tome and Principe Singapore Slovakia Slovenia Spain Sri Lanka Sweden Switzerland Taiwan Togo Trinidad and Tobago Turkey Tuvalu Ukraine United Kingdom Vietnam Wallis and Futuna Western Sahara

 

International Terms & Conditions

Please carefully read the following terms and conditions concerning international orders with Mattel Creations.

All prices on the Mattel Creations are shown in U.S. dollars (USD). The price is exclusive of any shipping and processing charges (added during checkout), import duties, and taxes (assessed at Customs).

Any order being shipped to a destination outside of the United States may be subject to incremental import duties and taxes. Custom and tariff fees may apply according to your country's import laws. These fees are not collected by Mattel, and Mattel does not have control of these fees. When placing an order on one of Mattel’s Family of Brands sites, you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes, and the carrier's collection fee are in addition to your shipping charge and must be paid by you.

Some items sold on the Mattel Creations may require special handling as specified by federal, state, and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.

Please allow additional delivery time for orders with a shipping destination outside of the United States.

If you have any questions concerning your order, please contact us.