Contact Us

Fill out the contact us form below to contact us and our team will get back to you.

Sending multiple messages will results in longer response times.

Maybe you need these instead?

Make a Return   |   Return Policy   |   FAQs   |   Track My Order

We are currently experiencing a delay in our ability to respond. We are working diligently to ensure we get back to each customer as soon as possible. While we work towards getting you the information you need, if you require immediate assistance, please visit our FAQs where we can help with our most asked questions. Please note that sending multiple messages will result in longer response times. We apologize for any inconvenience and appreciate you understanding.

Please complete all fields below.

Do you have a question? A suggestion? Feel free to contact us and we will be happy to help you!

Your message has been sent. We will get back to you as soon as possible.
Select a Topic

Visit our Privacy Statement for additional information regarding our privacy practices.

Mattel Creations:
636 Girard Ave
East Aurora, NY 14052

Calls and emails may be handled outside your country of residence. Your call will be recorded for quality control, training, legal, and other business purposes.

U.S. & Canada: 1-800-858-0102

International: 201-443-1091

Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary