Contact Us

Click here to get answers to frequently asked questions about your order, shipping, your online account and more!

Click here here to get answers to frequently asked questions about Mattel products and brands, including product registration, technical support, instruction sheets, parts replacement, safety notifications and much more!

Mattel Creations: 636 Girard Avenue, East Aurora, NY 14052

Account or Order Inquiries
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Calls and emails may be handled outside your country of residence. Your call will be recorded for quality control, training, legal, and other business purposes.

U.S. & Canada: 1-800-858-0102

Monday through Friday from 9 a.m. – 6 p.m. Eastern Time. Holiday hours may vary.

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Inquiries may be handled outside your country of residence. Inquiries regarding products manufactured by our licensees may be shared with the licensees. We may send you a quality-of-service survey via email. Please state "opt out of survey" in your inquiry if you do not wish to participate. We do not use the contact information on this form to send you marketing messages, but you can sign up, update your preferences, or opt out online or by contacting a Customer Service agent.

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