Purchasing Mattel Collectibles at San Diego Comic-Con: Guide to Terms and Conditions
Please note: This guide applies ONLY to in-person sales at San Diego Comic-Con. It does NOT apply to online SDCC-related sales conducted at MattelCreations.com.
There are two ways fans can purchase Mattel collectibles in person at SDCC:
- Badged SDCC participants can apply via a Comic-Con 2023 Exclusives Portal for a randomly assigned 60-minute shopping time slot at the Mattel booth
- Visit the Mattel booth later in the day, after all randomly assigned time slots
Specific dates and times for randomly assigned time slots and public access will be posted closer to the event.
Applying via the 2023 Exclusives Portal does not guarantee that you’ll be selected for a shopping time slot. You can only apply for a randomly assigned time slot if you’re already a badged SDCC participant. You can only be selected for a maximum of one time slot per day, on a day that you are already attending SDCC.
There will be purchase limits on all items, regardless of whether you enter the Mattel booth with a randomly assigned time slot or during the public access window. Visiting the booth does not guarantee you the opportunity to purchase any specific items at the booth, as products are offered while supplies last.
How to Apply for a Randomly Assigned Shopping Time Slot Through SDCC
For those attending the event, Comic-Con International is offering access to Mattel’s collectibles through their 2023 Exclusives Portal. To apply for a time slot:
- Badged participants can log in with your Member ID to access the portal at https://comic-con.configio.com/login.
- Follow the instructions in the portal to complete your submission of interest in randomly assigned time slots.
- You’ll also be required to accept the terms and conditions for application from Comic-Con International.
- Submit your application no later than 7/16/2023 at 11:59 PM PT.
If selected, you’ll receive a confirmation email, which will contain a QR code and the date(s) and time(s) of your shopping time slot at the Mattel booth. You cannot request to change or trade your assigned shopping window if you are selected. Refer to Comic-Con International’s Disclaimers and Terms & Conditions, which will be presented to you during the checkout process within the Exclusives Portal, for more details.
Plan to arrive at Mattel’s booth (#2945) a few minutes before your scheduled time slot with your confirmation QR code, and photo identification that matches the name on your application and confirmation email, to access your shopping opportunity.
If you’re not selected, you may still have an opportunity to shop at the Mattel booth during the public access period, which will be open for a few hours in the afternoon until the show floor closes, each day during SDCC.
Payment Options Available at Our Booth
Mattel will use Square as its payment vendor at SDCC. Square accepts the following payment options:
- Apple Pay
- Google Pay
- Cash App
- American Express
As in 2022, we will not accept cash as a payment option in our booth.
We wish you the best of luck in your epic quest to get all the collectibles you desire!