NFT Frequently Asked Questions

  1. What is an NFT?
  2. How do I purchase NFTs?
  3. How do Mattel's NFTs affect the environment?
  4. Is an NFT the same thing as cryptocurrency?
  5. What is a wallet?
  6. How do I get a wallet?
  7. Can I use my own wallet to manage my Mattel Creations NFTs?
  8. How do I keep my Mattel Creations wallet safe?
  9. What is Flow?
  10. Do I need cryptocurrency to buy NFTs?
  11. Do any physical products come with your NFTs?
  12. Do I need a Mattel Creations account to buy NFTs?
  13. What are drops?
  14. Is there a limited amount of NFTs in a drop?
  15. How do I find out about upcoming drops?
  16. Where do you announce and promote the release of NFTs?
  17. Do Mattel’s partners promote NFTs?
  18. What are packs?
  19. What are the steps to buying a pack?
  20. Can I buy multiple NFT packs from a single drop?
  21. How many packs can I purchase at a time?
  22. What does it mean to “claim a pack”?
  23. Can I claim all of my purchased packs at once?
  24. I purchased NFTs with the wrong email. What do I do?
  25. Where do I see my packs?
  26. How do I see if I have any unopened packs?
  27. Do unopened packs expire?
  28. Do unclaimed packs expire?
  29. I can’t find my packs. What do I do?
  30. How do I open my packs?
  31. My Flow blockchain transaction to open a pack failed. What do I do?
  32. Where do I find my NFTs after I’ve opened my packs?
  33. How do I get NFTs from a previous drop?
  34. I have a promo code. How do I use it?
  35. How do I see all the NFTs in a drop?
  36. What are traits?
  37. What are "splits" and "counts"?
  38. What does “rarity” mean?
  39. What is a mint number?
  40. I there a limit to how many NFTs I can have?
Hot Wheels NFT Drop FAQs
Getting revved up about these high-octane collectibles? We’ve got additional details here for you. If you want to learn more about NFTs, the technology behind them, and how to collect and manage all of your NFTs at Mattel Creations, read our General FAQs

  1. What are Hot Wheels NFTs?
  2. What are the different rarities of NFTs?
  3. What is included in a Hot Wheels NFT pack?
  4. Is there a limit to the number of packs I can buy?
  5. Will there be a queue system in place during the NFT sale?
  6. What are the different types of cars on the NFTs?
  7. Where can I find information about my NFT?
  8. What are redeemable NFTs?
  9. What types of Hot Wheels NFTs include a redeemable?
  10. When do I redeem my Redeemable NFTs?
  11. Can I redeem multiple Redeemables at once?
  12. Do I need a Mattel Creations account to buy NFTs?
  13. All of the NFTs available in a drop are shown on its Catalog page.
  14. I can't find my packs. What do I do?
  15. I purchased NFTs with the wrong email. What do I do?
  16. Where do I find my NFTs after I’ve opened my packs?


NFT Frequently Asked Questions
What is an NFT?
NFT stands for "non-fungible token." "Non-fungible" means unique – there's nothing else like it out there. Every NFT card is individually numbered, so each one has its own unique value. "Token" refers to the fact that it's a digital asset instead of a physical one, with built-in authentication that serves as proof of ownership.

 

How do I purchase NFTs?
You can purchase NFTs by buying NFT packs at Mattel Creations, just as you would buy physical items from our shop.

 

How do Mattel's NFTs affect the environment?
We mint our NFTs on Flow, which uses a “proof-of-stake" consensus mechanism. This is more energy efficient than a “proof-of-work” mechanism. As a result, Flow requires less energy to mint an NFT than it does for you to post an image on Instagram. For more information, visit https://flow.com/sustainability.

 

Is an NFT the same thing as cryptocurrency?
NFTs and cryptocurrency are generally built using the same type of programming, known as the blockchain, but they aren't the same. Each NFT has a digital signature that makes it unique (non-fungible), like owning a piece of art. Cryptocurrencies are "fungible," meaning that each one is worth the same as any other. For example, one Bitcoin is worth one Bitcoin, just like a $1 bill is worth the same as any other $1 bill.

 

What is a wallet?
A wallet is where the NFTs you own are stored. It's a bit like an online login account (like your account at Mattel Creations), but contains a unique address that only your wallet has.

 

How do I get a wallet?
At Mattel Creations, when you purchase NFT packs from us, a wallet will be created for you within your account when you claim your first NFT pack.

 

Can I use my own wallet to manage my Mattel Creations NFTs?
Not at this time.

 

How do I keep my Mattel Creations wallet safe?
Your wallet will be a part of your Mattel Creations account. To keep it secure, make sure you keep your Mattel Creations account information secure. Don’t share your login information with anyone. If you suspect that your password has been compromised, change it immediately. If you’re unable to recover your account access, contact customer service.

 

What is Flow?
Flow is the blockchain used to mint our NFTs for Mattel Creations. Flow is a fast, decentralized, and popular blockchain, designed as the foundation for a new generation of games, apps, and the digital assets that power them.

 

Do I need cryptocurrency to buy NFTs?
No. All Mattel Creations NFTs can be bought through the Mattel Creations online store using US dollars ($), or other national currencies converted into dollars.

 

Do any physical products come with your NFTs?
Some of our NFT drops will include physical products. For more information, see the Product Page for each NFT drop.

 

Do I need a Mattel Creations account to buy NFTs?
You’ll need a Mattel Creations account to claim any NFTs you purchase, to open packs, and to view them in your collection.

 

What are drops?
A drop is the release and sale of a new NFT collection. Each drop has brand-new NFTs that are sold in packs.

 

Is there a limited amount of NFTs in a drop?
Yes. Every drop has a fixed number of packs that can be minted. You can find this information on the Product Page for the drop in the online shop.

 

How do I find out about upcoming drops?
All upcoming NFT drops will be announced on Mattel Creations. Make sure to sign up for our newsletter so you never miss a drop.

 

Where do you announce and promote the release of NFTs?
All upcoming NFT drops will be announced on Mattel Creations; the official (verified) social media accounts for Mattel Creations and the brand related to the drop; and Mattel’s Discord server.

 

Do Mattel’s partners promote NFTs?
Although our partners and fans may share news about NFT drops we release, the safest way to access our NFTs is to only click on links shared from Mattel Creations; official (verified) Mattel social media accounts; and Mattel’s Discord server.

 

What are packs?
A pack includes a set number of NFTs you can buy directly from Mattel Creations. Packs can be opened, which burns (destroys) the NFT pack from your wallet and mints (creates) the NFTs contained in the pack to your collection. The number of NFTs in a pack depends on the drop, and is listed on the Product Page in the online shop.

 

What are the steps to buying a pack?
Go to the Product Page in the online shop for the pack you wish to buy while the pack is in stock, and the sale is active. Click "Add to Cart" on that page. You'll be taken to the Cart page from there.

On the Cart page, adjust the quantity (number of packs) you wish to buy (if you want to buy more than one pack), then click "Checkout" on the cart page.

On the Checkout page, fill in your payment information and complete your order. After buying your pack, you’ll receive an email with instructions to claim and open your pack.

 

Can I buy multiple NFT packs from a single drop?
You may buy multiple packs as long as supplies last.

 

How many packs can I purchase at a time?
Refer to the Product Page for each drop in the online shop for details, including potential transaction limits.

 

What does it mean to “claim a pack”?
Pack claiming is the process of minting the NFT packs you purchased and adding them to your wallet, so that they appear in your collection. Claiming a pack is required before you will be able to open your packs.

 

Can I claim all of my purchased packs at once?
Yes. You can see all unclaimed packs in your Order History. When you’re ready to claim any one of your packs, all of your unclaimed packs will be claimed automatically at the same time.

 

I purchased NFTs with the wrong email. What do I do?
In order to claim your NFTs, you must be logged into the account with the email address you used to purchase the NFTs. If you are unable to claim your packs, please reach out to customer support here.

 

Where do I see my packs?
You can find claimed packs in My Collections, and unclaimed packs in your Order History.

 

How do I see if I have any unopened packs?
Go to your My Collections page and filter your collection to show unopened packs only.

 

Do unopened packs expire?
No, you may keep your pack unopened as long as you want.

 

Do unclaimed packs expire?
Yes. If a pack has been unclaimed for more than 12 months past the sale date, that pack will expire and no longer be redeemable. Packs that have been claimed but remain unopened do not expire. 

 

I can’t find my packs. What do I do?
First go to your Order History on your Mattel Creations account with the same email you used to purchase the packs, and find your purchase. Check if the status on the packs is claimed or unclaimed. If unclaimed, click the Claim button to claim the packs. If the packs have already been claimed, you can find them in My Collections.

 

How do I open my packs?
Make sure you have claimed your packs, and find them in My Collections. Click the "Open Pack" button. Then click "Approve" on the blockchain transaction window. Your pack will now open and display the new NFTs.

 

My Flow blockchain transaction to open a pack failed. What do I do?
If your Flow transaction fails for any reason, you’ll still have the unopened pack in your collection. Make sure you’re connected to the internet and try opening the pack again.

 

Where do I find my NFTs after I’ve opened my packs?
You can find all of your NFTs in My Collections. There, you can also view information about each NFT’s rarity and traits.

 

How do I get NFTs from a previous drop?
You cannot buy NFTs from a previous drop on Mattel Creations at this time.

 

I have a promo code. How do I use it?
Go to the Claim With Code page on Mattel Creations, enter your promo code, and click Submit. This will take you to a checkout page with the promotional NFT in your cart, discounted to be free. Proceed to Checkout and complete the transaction to get your promotional NFT. The process of claiming and opening is the same as with purchased NFT packs. Each promo code can only be used once.

 

How do I see all the NFTs in a drop?
All of the NFTs available in a drop are shown on its Catalog page.

 

What are traits?
Traits are specific aspects that differentiate the NFTs in a drop from each other. For example, think of a car’s make, model, trim package, options, and paint color as “traits.”

 

What are "splits" and "counts"?
"Splits" refers to the number of copies of a NFT, typically tied to that NFT’s rarity. "Count" refers to the number of NFTs at a given rarity. A real-world way to think of this is if you have 3 pieces of art ("count"), and have 100 prints of each ("splits").

 

What does “rarity” mean?
Rarity describes how likely a given NFT is to be found in a pack. There are two systems used to identify rarity on our NFTs.

In a standard drop, there may be up to seven rarities in the drop. From the highest split count to the lowest, the rarities are Common, Uncommon, Rare, Super Rare, Ultra Rare, Exclusive, and Unique. Each rarity is directly tied to the split count of that NFT. All NFTs at that rarity share the same amount of splits.

In a collection where all NFTs are unique (1 of 1s), the rarity describes how likely it is that a single NFT with that specific collection of traits would be minted.

In either case, the rarity of our NFTs will be clearly labeled on the Catalog page for the drop, or the Product Page in the online shop.

 

What is a mint number?
When more than one of the same type of NFT is minted, each one has a mint number to make it unique. For example, if 100 of a specific NFT are minted, each one will have a different mint number from 1 to 100.

 

Is there a limit to how many NFTs I can have?
There is no limit to the number of NFTs you can have. Each drop has a fixed amount of NFTs that are minted, so you will only be able to get new NFTs while supplies last.

 

Hot Wheels NFT Drop FAQs
What are Hot Wheels NFTs?
They're the latest way to own valuable and rare digital artwork from Hot Wheels, featuring some of our wildest and most outrageous car designs in a whole new format! These NFTs are pure Hot Wheels, developed by the same team behind iconic Hot Wheels die-casts. Whether it's a physical car or a digital one, our designers know that cutting-edge designs and deco are the key to Hot Wheels appeal, no matter how they're made. A Hot Wheels NFT is a one-of-a-kind collectible – it's special and rare, even as a digital file. 

 

What are the different rarities of NFTs?
For NFT Garage Series 1-3, the rarity types were Base, Rare, Premium, Treasure Hunt (NFTH), and Showroom.

Since their release, we’ve made a nomenclature change. “Base” is now called “Basic.” “Rare” is now called “Epic.”

For Hot Wheels NFTs released after NFT Garage Series 3, the rarities in a given drop may include Common (Type: Basic), Uncommon (Type: Epic), Rare (Type: Flame), Super Rare (Type: Premium), Ultra Rare (Type: Treasure Hunt/NFTH), and Exclusive (Type: Showroom).

 

What is included in a Hot Wheels NFT pack?
Pack contents may vary with each drop. Refer to the Product Page in the shop for details about each drop’s packs.

 

Is there a limit to the number of packs I can buy?
Refer to the Product Page for each drop for details, including potential transaction limits.

 

Will there be a queue system in place during the NFT sale?
A queue system may be implemented before or during the sale, depending on anticipated demand for the NFT packs.

 

What are the different types of cars on the NFTs?
The cars depicted on our NFTs are based on our castings of real-world cars and Hot Wheels originals. Each drop features cars grouped into themed mini collections, just like our die-cast cars. And just like those cars, some variations are harder to find than others.

 

Where can I find information about my NFT?
You can find information about the Series, Type, Rarity, Make, Model, Release Year, Designer, Card ID, and Redeemable Status of a Hot Wheels NFT by clicking on the NFT in My Collections.

 

What are redeemable NFTs?
Redeemable NFTs are NFTs that reward their owner with a physical die-cast Hot Wheels car. Make sure the Redeemable NFT is in your collection by the day of the Redeem Date given on the NFT, and you will receive a Redemption Token and an email with instructions on how to get the physical car.

 

What types of Hot Wheels NFTs include a redeemable?
For Hot Wheels NFT Garage Series 1-3, the NFTH and Premium NFTs included a redeemable. For Hot Wheels NFTs released after NFT Garage Series 3, the Redeemable NFTs will be listed on the Product Page in the online shop or the drop page for the NFT drop.

 

When do I redeem my Redeemable NFTs?
You can redeem your Redeemable NFTs from the Redeem Date until the end of the redemption period. Each NFT drop has its own redemption period. For Hot Wheels NFTs released after NFT Garage Series 3, go to the My Redeemables page in your Mattel Creations account for more information.

 

Can I redeem multiple Redeemables at once?
Yes.

 

Do I need a Mattel Creations account to buy NFTs?
You’ll need a Mattel Creations account to claim any NFTs you purchase, to open packs, and to view them in your collection.

 

How do I see all the NFTs in a drop?
All of the NFTs available in a drop are shown on its Catalog page.

 

I can't find my packs. What do I do?
First go to your Order History on your Mattel Creations account with the same email you used to purchase the packs, and find your purchase. Check if the status on the packs is claimed or unclaimed. If unclaimed, click the Claim button to claim the packs. If the packs have already been claimed, you can find them in My Collections.

 

I purchased NFTs with the wrong email. What do I do?
In order to claim your NFTs, you must be logged into the account with the email address you used to purchase the NFTs. If you are unable to claim your packs, please reach out to customer support here.

 

Where do I find my NFTs after I’ve opened my packs?
You can find all of your NFTs in My Collections. There, you can also view information about each NFT’s rarity and traits.