Return Policy

We hope that you love your purchase! If for any reason you don't, you may return your selection with original proof of purchase for a refund (minus shipping and processing) or exchange (while supplies last), within 30 days of receipt.

Returns

We only accept returns for items purchased directly from MattelCreations.com. Please return all other items to the original place of purchase.
Please note that orders shipped to an international address are not eligible for return. For questions, please reach out to us with our Contact Us form.
Your item(s) must be in the condition received and in the complete original box and/or packaging.

Refunds and Exchanges

Refunds are applied to the original payment method and are for the purchase price of the item(s) plus applicable sales tax only. Shipping and processing fees are non-refundable.
Items that can’t be exchanged and are only eligible for a refund will be marked accordingly on the product page.
Exchanges are only as long as supplies last. If the item is sold out when we process your return, you will receive a refund, applied to the original payment method. Refunds are for the purchase price of the item(s) plus applicable sales tax only. Shipping and processing fees are non-refundable.
Please send your item(s), and proof of purchase (copy of packing slip or order number) packed securely in a sturdy cardboard box.
Remove any other addresses and barcodes from the outside of the box, affix the label to the package, and take it to your local FedEx location.
Please make sure you note the tracking number for your records and obtain a receipt as proof of mailing.
Please allow a minimum of 3 to 4 weeks for your request to be processed once it has been received. We’ll send you an email notification when we process your return.

For assistance with initiating a return, please utilize our Contact Us form or refer to our Frequently Asked Questions.