From June 13, 2025 9am PT to June 15, 2025 11:59pm PT receive a free Gift when you make a purchase of $75 or more in a single transaction on select Monster High items on this page https://creations.mattel.com/collections/monster-high-gift-with-purchase (“Qualifying Purchase”). To receive Gift With Purchase, select the item to add
to your cart at checkout. No code required. While supplies last. Limit 1 gift
per Qualifying Purchase, per order. Gift may ship separately from your order at
no additional cost to you. No adjustments to previous purchases. Offer excludes pre-orders, shipping fee(s) and sales tax. Gift cannot be returned or exchanged. Gift has an approximate retail value of $12.00 Mattel reserves the right to cancel or modify this promotion at any time without prior notice. Void where prohibited.
Shipping Rates & Policy
Shipping Options and Prices
With recent costs impacting global production, we have increased our shipping rates for the United States. See below the new shipping rates for all options available within the United States. New shipping rates apply only to new orders, all orders placed prior to May 16, 2025 9pm PT are not affected.
U.S.
Shipping Options and Prices
| Standard | $8.00 |
| Two-day Rush | $26.00 |
| Next-day Rush | $31.00 |
Standard Shipping
In most cases, we ship to P.O. boxes, APO/FPOs, the U.S. territories, Alaska, and Hawaii through the U.S. Postal Service. A standard surcharge may apply to large or heavy items.
Timeline for Standard Shipping is an estimated 10-14 business days.
Delivery dates are estimates only. Where available, use guaranteed rush shipping to ensure arrival by a specific date. We'll inform you if an item is out of stock. If an item is back-ordered, it will be shipped as soon as it becomes available. For pre-orders or advance orders, we will let you know when you can expect the item to be available for shipment.
Mixed carts containing both available, and pre-order items, will be shipped separately. All available inventory will be fulfilled, with the pre-order item(s) fulfilled by their future ship date.
Rush Shipping
Rush shipping is available for most items and addresses for an additional cost. Where available, use guaranteed rush shipping to ensure arrival by a specific date. Your actual shipping and processing fees will be indicated in your order at checkout. Please allow an additional business day for processing. (For example, if you order an item Next-Day, it will take two days to arrive.)
Continental U.S. addresses: Next-Day Rush or Two-Day Rush
Alaska and Hawaii: Two-Day Rush
U.S. Territories: Express Shipping (will arrive in approximately four business days)
Rush shipping is not available to APO/FPO addresses.
International Shipping
International shipping is available to any of the countries listed in the “Country” field that appears on the shipping page of your checkout process. Some products and exceptions may apply.
The shipping rates below are shown in local currency:
| Country | Standard Shipping Rate |
|---|---|
| Australia | 30 AUS |
| Austria | 14 EUR |
| Belgium | 14 EUR |
| Canada* | 13 CAN |
| Czech Republic | 360 CZK |
| France | 10 EUR |
| Germany | 10 EUR |
| Hungary | 5500 HUF |
| Italy | 10 EUR |
| Japan | 1400 JPN |
| Mexico | 500 MXN |
| Netherlands | 19 EUR |
| New Zealand | 33 NZD |
| Poland | 60 PLN |
| Portugal | 14 EUR |
| Singapore | 27 SGD |
| Spain | 10 EUR |
| Switzerland | 18 CHF |
| United Kingdom | 9 GBP |
For countries noted above, the timeline for Standard International Shipping is an estimated 9-14 business days. Please allow additional delivery time for orders with a shipping destination outside of the United States.
Mixed carts containing both available, and pre-order items, will be shipped separately. All available inventory will be fulfilled, with the pre-order item(s) fulfilled by their future ship date.
International Terms & Conditions
Please carefully read the following terms and conditions concerning international orders with Mattel Creations.
Product prices shown on site are inclusive of duties and taxes, with the following exception:
Canada - Toys are not subject to any duties. Product prices only include duties where applicable and do not include applicable taxes, which will be presented at checkout.
*We are not shipping to Quebec at this time.
Delivery dates are estimates only. We'll inform you if an item is out of stock. If an item is back-ordered, it will be shipped after it becomes available. For pre-orders or advance orders, we will let you know when you can expect the item to be available for shipment.
Some items sold on Mattel Creations may require special handling as specified by federal, state, and local regulations governing the transport of these items; therefore, the shipment of some products to certain locations may not be possible.
If you have any questions concerning your order, please contact us. Please note that orders shipped to an international address are not eligible for return. For questions, please reach out to us with our Contact Us form.
