Membership Frequently Asked Questions

Frequently Asked Questions

Sign Up
  1. Do i need to register to shop online?
  2. Why do you ask for my birthdate?
  3. Why do i need a password for registration?
  4. Why won't the system accept my credit card number?
  5. I you still experience problems, click here for technical support assistance.
  6. How do i log out of my account?
Managing My Account
  1. How do i sign in to my account?
  2. How do i make changes to my account information?
  3. What is express checkout and how do i sign up for it?
  4. What do i do if i forget my password?
Shopping
  1. How do i sign in to my account?
  2. How do i make changes to my account information?
  3. What is express checkout and how do i sign up for it?
  4. What do i do if i forget my password?
Sign Up

Do i need to register to shop online?

No, registration is not required for purchase. However, registering saves you time when making future purchases. Registration is quick and easy. Click here to register. We'll provide you with detailed instructions throughout the process. You can also access this from the " my account link in the navigator bar at top of each shop page.

Why do you ask for my birthdate?

We age screen our users to ensure that we don't collect personally identifying information from people under 18 years of age. You must be 18 or older to order. For more information, please review our Privacy Statement

Shipping Info

What are your shipping options?

  • Continental U.S. address:standard, 2-Day Rush, and Next-Day Rush delivery.
  • Canadian address:standard.
  • Military apo address:standard delivery.
  • Alaska, Hawaii, Puerto Rico:standard, 2-Day Rush and Next-Day Rush delivery.
  • All other U.S. territories:standard, and Next-Day Rush delivery.

Please note for Canadian shipments a US$5 surcharge is added to standard shipping and processing rates.

For all Rush orders, please allow one additional day for processing. All prices quoted are in U.S. dollars.

Click here for our complete shipping price chart and details on standard and Rush shipping.

What are your shipping prices?

Shipping prices are based on total order, excluding sales taxes. The minimum shipping charge is $9.95. Click here for our complete shipping price chart.

All shipments are sent through Canada Post. Recipients responsible for all taxes and duties at Customs. All prices are in US currency

Your Order

What is your return/exchange policy?

Return any product for refund of the purchased price within 28 days unless expressly noted otherwise. The Red Line Club™ memberships are not refundable. Refunds of the purchase price will be offered for returned product submitted for exchange that is sold out or no longer available. Shipping and processing charges are not refunded. We do not accept returns COD. Returns and exchanges are normally processed within two business days after receipt. Please pack your shipment securely and return it to us via a trackable carrier (such as FedEx or UPS) or insured mail for your protection.


Our address is:
Returns Department Hot Wheels Collectors
8300 Fairway Place
Middleton, WI, 53562

Please note: Returns from Canada can be shipped to:
Returns Department
Mattel Direct
45 Mural St. Unit 3
Richmond Hill ON L4B 1J4, Canada.

Unlike shipping and processing charges, Canada Delivery fees paid on items being returned are refundable. You must include your order number to receive this refund.

Technical Help

How can i get additional feedback on a technical issue related to shopping at the hot wheels collectorssm online shop?

If none of the previous information answers your question, click here to email us. To help us serve you better, please provide as much of the following information as possible:

  1. The type of computer you're using (PC, Macintosh)
  2. The operating system (Windows, Mac, Linux, etc.)
  3. The web browser you are using (Internet Explorer, Chrome, Firefox, etc.) Including the browser version number.
  4. The date the issue occurred
  5. The specific error message you saw, if any
  6. A detailed description of what happened
  7. Your e-mail address or phone number, depending on how you would prefer to be contacted

Please note: This information is ONLY used to address your technical issue. For more information, please review our Privacy Statement .