Virtual Collectibles Frequently Asked Questions

What is a virtual collectible?
How do I purchase virtual collectibles?
How do Mattel's virtual collectibles affect the environment?
Is an virtual collectible the same thing as cryptocurrency?
What is a wallet?
How do I get a wallet?
Can I use my own wallet to manage my Mattel Creations virtual collectibles?
How do I keep my Mattel Creations wallet safe?
What is Flow?
Do I need cryptocurrency to buy virtual collectibles?
Do any physical products come with your virtual collectibles?
Do I need a Mattel Creations account to buy virtual collectibles?
What are drops?
Is there a limited amount of virtual collectibles in a drop?
How do I find out about upcoming drops?
Where do you announce and promote the release of virtual collectibles?
Do Mattel’s partners promote virtual collectibles?
What are packs?
What are the steps to buying a pack?
Can I buy multiple virtual collectible packs from a single drop?
How many packs can I purchase at a time?
What does it mean to “claim a pack”?
Can I claim all of my purchased packs at once?
I purchased virtual collectibles with the wrong email. What do I do?
Where do I see my packs?
How do I see if I have any unopened packs?
Do unopened packs expire?
Do unclaimed packs expire?
I can’t find my packs. What do I do?
How do I open my packs?
My Flow blockchain transaction to open a pack failed. What do I do?
Where do I find my virtual collectibles after I’ve opened my packs?
How do I get virtual collectibles from a previous drop?
I have a promo code. How do I use it?
How do I see all the virtual collectibles in a drop?
What are traits?
What are "splits" and "counts"?
What does “rarity” mean?
What is a mint number?
I there a limit to how many virtual collectibles I can have?
Can I return or exchange a virtual collectible?

Hot Wheels Virtual Collectible Frequently Asked Questions

What are Hot Wheels virtual collectibles?
What are the different rarities of virtual collectibles?
What is included in a Hot Wheels virtual collectibles pack?
Is there a limit to the number of packs I can buy?
Will there be a queue system in place during the virtual collectibles sale?
What are the different types of cars on the virtual collectibles?
Where can I find information about my virtual collectibles?
What are redeemable virtual collectibles?
What types of Hot Wheels virtual collectibles include a redeemable?
When do I redeem my Redeemables?
How do I get an airdropped redemption token?
How do I redeem my Redeemables?
Can I redeem multiple Redeemables at once?
Do I need a Mattel Creations account to buy virtual collectibles?
How do I see all the virtual collectibles in a drop?
I can't find my packs. What do I do?
I purchased virtual collectibles with the wrong email. What do I do?
Where do I find my virtual collectibles after I’ve opened my packs?

Virtual collectible Frequently Asked Questions

What is a virtual collectible?
Virtual collectibles are unique items inspired by your favorite Mattel brands – and there's nothing else like them out there. Every one of our virtual collectibles is individually numbered, so each one has its own specific value. They feature built-in authentication that serves as proof of ownership. And some are tied to highly desired real-world redeemables.

How do I purchase virtual collectibles?
You can purchase virtual collectibles by buying virtual collectible packs at Mattel Creations, just as you would buy physical items from our shop. Please note, all sales of virtual collectibles on Mattel Creations are final.

How do Mattel's virtual collectibles affect the environment?
We mint our virtual collectibles on Flow, which uses a “proof-of-stake" consensus mechanism. This is more energy efficient than a “proof-of-work” mechanism. As a result, Flow requires less energy to mint an virtual collectible than it does for you to post an image on Instagram. For more information, visit https://flow.com/sustainability.

Is a virtual collectible the same thing as cryptocurrency?
Virtual collectibles and cryptocurrency are generally built using the same type of programming, known as the blockchain, but they aren't the same. Each virtual collectible has a digital signature that makes it unique (non-fungible), like owning a piece of art. Cryptocurrencies are "fungible," meaning that each one is worth the same as any other. For example, one Bitcoin is worth one Bitcoin, just like a $1 bill is worth the same as any other $1 bill.

What is a wallet?
A wallet is where the virtual collectibles you own are stored. It's a bit like an online login account (like your account at Mattel Creations), but contains a unique address that only your wallet has.

How do I get a wallet?
At Mattel Creations, when you purchase virtual collectible packs from us, a wallet will be created for you within your account when you claim your first virtual collectible pack.

Can I use my own wallet to manage my Mattel Creations virtual collectibles?
Not at this time.

How do I keep my Mattel Creations wallet safe?
Your wallet will be a part of your Mattel Creations account. To keep it secure, make sure you keep your Mattel Creations account information secure. Don’t share your login information with anyone. If you suspect that your password has been compromised, change it immediately. If you’re unable to recover your account access, contact customer service.

What is Flow?
Flow is the blockchain used to mint our virtual collectibles for Mattel Creations. Flow is a fast, decentralized, and popular blockchain, designed as the foundation for a new generation of games, apps, and the digital assets that power them.

Do I need cryptocurrency to buy virtual collectibles?
No. All Mattel Creations virtual collectibles can be bought through the Mattel Creations online store using US dollars ($), or other national currencies converted into dollars.

Do any physical products come with your virtual collectibles?
Some of our virtual collectible drops will include physical products. For more information, see the Product Page for each virtual collectible drop.

Do I need a Mattel Creations account to buy virtual collectibles?
You’ll need a Mattel Creations account to claim any virtual collectibles you purchase, to open packs, and to view them in your collection.

What are drops?
A drop is the release and sale of a new virtual collectible collection. Each drop has brand-new virtual collectibles that are sold in packs.

Is there a limited amount of virtual collectibles in a drop?
Yes. Every drop has a fixed number of packs that can be minted. You can find this information on the Product Page for the drop in the online shop.

How do I find out about upcoming drops?
All upcoming virtual collectible drops will be announced on Mattel Creations. Make sure to sign up for our newsletter so you never miss a drop.

Where do you announce and promote the release of virtual collectibles?
All upcoming virtual collectible drops will be announced on Mattel Creations; the official (verified) social media accounts for Mattel Creations and the brand related to the drop; and Mattel’s Discord server.

Do Mattel’s partners promote virtual collectibles?
Although our partners and fans may share news about virtual collectible drops we release, the safest way to access our virtual collectibles is to only click on links shared from Mattel Creations; official (verified) Mattel social media accounts; and Mattel’s Discord server.

What are packs?
A pack includes a set number of virtual collectibles you can buy directly from Mattel Creations. Packs can be opened, which burns (destroys) the virtual collectible pack from your wallet and mints (creates) the virtual collectibles contained in the pack to your collection. The number of virtual collectibles in a pack depends on the drop, and is listed on the Product Page in the online shop.

What are the steps to buying a pack?
Go to the Product Page in the online shop for the pack you wish to buy while the pack is in stock, and the sale is active. Click "Add to Cart" on that page. You'll be taken to the Cart page from there.

On the Cart page, adjust the quantity (number of packs) you wish to buy (if you want to buy more than one pack), then click "Checkout" on the cart page.

On the Checkout page, fill in your payment information and complete your order. After buying your pack, you’ll receive an email with instructions to claim and open your pack.

Can I buy multiple virtual collectible packs from a single drop?
You may buy multiple packs as long as supplies last.

How many packs can I purchase at a time?
Refer to the Product Page for each drop in the online shop for details, including potential transaction limits.

What does it mean to “claim a pack”?
Pack claiming is the process of minting the virtual collectible packs you purchased and adding them to your wallet, so that they appear in your collection. Claiming a pack is required before you will be able to open your packs.

Can I claim all of my purchased packs at once?
Yes. You can see all unclaimed packs in your Order History. When you’re ready to claim any one of your packs, all of your unclaimed packs will be claimed automatically at the same time.

I purchased virtual collectibles with the wrong email. What do I do?
In order to claim your virtual collectibles, you must be logged into the account with the email address you used to purchase the virtual collectibles. If you are unable to claim your packs, please reach out to customer support here.

Where do I see my packs?
You can find claimed packs in My Collections, and unclaimed packs in your Order History.

How do I see if I have any unopened packs?
Go to your My Collections page and filter your collection to show unopened packs only.

Do unopened packs expire?
No, you may keep your pack unopened as long as you want.

Do unclaimed packs expire?

Yes. If a pack in a drop has been unclaimed before the Redemption End Date for that drop, that pack will expire and no longer be redeemable. Packs that have been claimed but remain unopened do not expire. 

I can’t find my packs. What do I do?
First go to your Order History on your Mattel Creations account with the same email you used to purchase the packs, and find your purchase. Check if the status on the packs is claimed or unclaimed. If unclaimed, click the Claim button to claim the packs. If the packs have already been claimed, you can find them in My Collections.

How do I open my packs?
Make sure you have claimed your packs, and find them in My Collections. Click the "Open Pack" button. Then click "Approve" on the blockchain transaction window. Your pack will now open and display the new virtual collectibles.

My Flow blockchain transaction to open a pack failed. What do I do?
If your Flow transaction fails for any reason, you’ll still have the unopened pack in your collection. Make sure you’re connected to the internet and try opening the pack again.

Where do I find my virtual collectibles after I’ve opened my packs?
You can find all of your virtual collectibles in My Collections. There, you can also view information about each virtual collectible’s rarity and traits.

How do I get virtual collectibles from a previous drop?
You cannot buy virtual collectibles from a previous drop on Mattel Creations at this time.

I have a promo code. How do I use it?
Go to the Claim With Code page on Mattel Creations, enter your promo code, and click Submit. This will take you to a checkout page with the promotional virtual collectible in your cart, discounted to be free. Proceed to Checkout and complete the transaction to get your promotional virtual collectible. The process of claiming and opening is the same as with purchased virtual collectible packs. Each promo code can only be used once.

How do I see all the virtual collectibles in a drop?
All of the virtual collectibles available in a drop are shown on its Catalog page.

What are traits?
Traits are specific aspects that differentiate the virtual collectibles in a drop from each other. For example, think of a car’s make, model, trim package, options, and paint color as “traits.”

What are "splits" and "counts"?
"Splits" refers to the number of copies of a virtual collectible, typically tied to that virtual collectible’s rarity. "Count" refers to the number of virtual collectibles at a given rarity. A real-world way to think of this is if you have 3 pieces of art ("count"), and have 100 prints of each ("splits").

What does “rarity” mean?
Rarity describes how likely a given virtual collectible is to be found in a pack. There are two systems used to identify rarity on our virtual collectibles.

In a standard drop, there may be up to seven rarities in the drop. From the highest split count to the lowest, the rarities are Common, Uncommon, Rare, Super Rare, Ultra Rare, Exclusive, and Unique. Each rarity is directly tied to the split count of that virtual collectible. All virtual collectibles at that rarity share the same amount of splits.

In a collection where all virtual collectibles are unique (1 of 1s), the rarity describes how likely it is that a single virtual collectible with that specific collection of traits would be minted.

In either case, the rarity of our virtual collectibles will be clearly labeled on the Catalog page for the drop, or the Product Page in the online shop.

What is a mint number?
When more than one of the same type of virtual collectible is minted, each one has a mint number to make it unique. For example, if 100 of a specific virtual collectible are minted, each one will have a different mint number from 1 to 100.

Is there a limit to how many virtual collectibles I can have?
There is no limit to the number of virtual collectibles you can have. Each drop has a fixed amount of virtual collectibles that are minted, so you will only be able to get new virtual collectibles while supplies last.

Can I return or exchange an virtual collectible?
All sales of virtual collectibles on Mattel Creations are final. virtual collectibles can’t be exchanged or returned for a refund.

Hot Wheels Virtual Collectible Drop FAQs

What are Hot Wheels virtual collectibles?
They're the latest way to own valuable and rare digital artwork from Hot Wheels, featuring some of our wildest and most outrageous car designs in a whole new format! These virtual collectibles are pure Hot Wheels, developed by the same team behind iconic Hot Wheels die-casts. Whether it's a physical car or a digital one, our designers know that cutting-edge designs and deco are the key to Hot Wheels appeal, no matter how they're made. A Hot Wheels virtual collectible is a one-of-a-kind collectible – it's special and rare, even as a digital file. 

What are the different rarities of virtual collectibles?
For virtual collectible Garage Series 1-3, the rarity types were Base, Rare, Premium, Treasure Hunt (virtual collectibleH), and Showroom.

Since their release, we’ve made a nomenclature change. “Base” is now called “Basic.” “Rare” is now called “Epic.”

For Hot Wheels virtual collectibles released after virtual collectible Garage Series 3, the rarities in a given drop may include Common (Type: Basic), Uncommon (Type: Epic), Rare (Type: Flame), Super Rare (Type: Premium), Ultra Rare (Type: Treasure Hunt/virtual collectibleH), and Exclusive (Type: Showroom).

What is included in a Hot Wheels virtual collectible pack?
Pack contents may vary with each drop. Refer to the Product Page in the shop for details about each drop’s packs.

Is there a limit to the number of packs I can buy?
Refer to the Product Page for each drop for details, including potential transaction limits.

Will there be a queue system in place during the virtual collectible sale?
A queue system may be implemented before or during the sale, depending on anticipated demand for the virtual collectible packs.

What are the different types of cars on the virtual collectibles?
The cars depicted on our virtual collectibles are based on our castings of real-world cars and Hot Wheels originals. Each drop features cars grouped into themed mini collections, just like our die-cast cars. And just like those cars, some variations are harder to find than others.

Where can I find information about my virtual collectible?
You can find information about the Series, Type, Rarity, Make, Model, Release Year, Designer, Card ID, and Redeemable Status of a Hot Wheels virtual collectible by clicking on the virtual collectible in My Collections.

What are redeemable virtual collectibles?
Redeemable virtual collectibles reward their owner with a physical die-cast Hot Wheels car. Make sure the Redeemable is in your collection by the day of the Redeem Date given on the virtual collectible, and a Redemption Token will be airdropped into your Mattel Creations wallet. You’ll also receive an email with instructions on how to get the physical car.

What types of Hot Wheels virtual collectibles include a redeemable?
For Hot Wheels virtual collectible Garage Series 1-3, the virtual collectibleH and Premium virtual collectibles included a redeemable. For Hot Wheels virtual collectibles released after virtual collectible Garage Series 3, the Redeemable virtual collectibles will be listed on the Product Page in the online shop or the drop page for the virtual collectible drop.

When do I redeem my Redeemable virtual collectibles?
You can redeem your Redeemable virtual collectibles, by using the airdropped redemption tokens you receive, from the Redeem Date until the end of the redemption period. Each redemption token has its own redemption period. For Hot Wheels virtual collectibles released after virtual collectible Garage Series 3, go to the My Redeemables page in your Mattel Creations account for more information.

How do I get an airdropped redemption token?
For our virtual collectible redemption tokens, “airdropping” them to you simply means that we add them to your wallet. You’ll be able to see them on your My Redeemables page if you own any Redeemable virtual collectibles at the start of their redemption period.

How do I redeem my Redeemables?
Select a token on your My Redeembales page in your account, and click the “Redeem” button. That “burns” the token and prepares you to complete the redemption process.

After you click the “Redeem” button, it will be replaced by a “Checkout” button. Click “Checkout,” then follow the prompts to complete your checkout process.

Please note: if you do not complete the checkout process by the end of the redemption period, you will not receive your physical item. Your redemption token will also expire and be removed from your account.

Additionally, if you begin the checkout process, but clear the cookies from your browser’s website cache before completing the checkout process, you may lose the ability to redeem your virtual collectible for your physical die-cast car.

Can I redeem multiple redeemables at once?
No. You must complete the checkout process for a single Redeemable before you can begin the process for any other Redeemable.

How do I see all the virtual collectibles in a drop?
All of the virtual collectibles available in a drop are shown on its Catalog page.

I can't find my packs. What do I do?
First go to your Order History on your Mattel Creations account with the same email you used to purchase the packs, and find your purchase. Check if the status on the packs is claimed or unclaimed. If unclaimed, click the Claim button to claim the packs. If the packs have already been claimed, you can find them in My Collections.